We’ve put together some commonly asked questions to give you more information about Gratofy. If you have a question that you can’t find the answer to, please click here to contact us.
You can gift without creating a Gratofy account, by checking out as a “guest” when at the checkout.
However, you will only be able to see what your gift recipients have chosen if you create an account with Gratofy which can be done at any time throughout the Gratofy gifting process.
Click on the ‘Join Now’ button on the Gratofy platform to enter your details. You’ll then be sent an email to create a password.
By creating an account, you’ll be able to see all your gifting activity and even see the gifts that your gift recipients have chosen!
Gratofy has a large selection of gifts for you to choose.
From headphones to speakers to vinyl records and players. We’ve got homewares, tools and camping gear, appliances, kitchenware, even skincare, body and beauty! We have loads of categories and products and you’re sure to find something for everyone! Go check them out!
The way Gratofy works, is that you choose up to 5 gifts for your gift recipient to choose from. Gratofy holds the amount of money for the most expensive gift in your selections. When your gift recipient chooses their gift, if they have chosen a less expensive gift than the maximum, you will be refunded the difference in the price, minus any credit card fees.
Gratofy gives you the choice of the redemption period for how long people have to select their gift.
It could be one week, all the way up to four weeks!
Your gift recipients will get periodic reminder emails if they haven’t chosen their gift, right up until the last day of the redemption period you have set.
If they still don’t choose their gift, you will be refunded the full amount of your gift campaign minus any credit card fees.
Once you send your gift choices to your recipient, you will receive a confirmation with a gift link that you can copy and paste into a text message to send to your family and friends on mobile.
You absolutely can!
Gratofy gives you the option to send your gift immediately, or to schedule a date in the future when your gift will be sent! So essentially, you can knock out all your gift shopping easily and ahead of time! No more stress!
No problems at all! You only need their name, email and phone number, we let your gift recipient tell us the most convenient place to send their gift! In this hybrid environment, it might be their home, their office or somewhere else, which is why we let them decide!
Once a gift is chosen, it is sent out/dispatched to your gift recipient within 24-72 hours.
Please allow between 7-10 business days for delivery, however sometimes a little longer during peak postage times like, BFCM and Christmas.
We do our very best to ensure that gifts arrive in a very timely manner, but I’m sure everyone can understand that sometimes, this is out of our hands.
Gratofy accepts all major credit and debit cards.
When you create a login on the Gratofy platform, you will be able to see what your gift recipient has chosen!
Just go to ‘View All Gifting Activity’ in your account and you’ll be able to see what they’ve chosen!
We love hearing from our gift givers! Sometimes the last thing they thought someone would pick is the very thing they choose! Which is why we love giving people the gift of choice!
Gratofy has taken numerous steps to ensure everyone’s email lands in their inbox, but unfortunately, sometimes there are firewalls that are out of our control. In which case, please ensure they check their junk or spam folder first as it may have landed there and if not, please contact us at hello@gratofy.com.au and we will be happy to help and sort it all out swiftly.
Click ‘Join Now’ on the Gratofy platform to enter your details, you’ll then be sent an email to set a password and that’s it! You’re ready to browse our gifts, select your choices and give people the Gift of Choice in a simple, seamless way!
We have thousands of gifts in multiple price points and categories for you to choose from. And if you need any help curating collections for your employees or clients, get in touch with the Gratofy team, we’re always here to help! clients@gratofy.com.au
There is no fee and no subscription costs to send gift campaigns through Gratofy! You pay the retail price of the gifts you want to offer your recipients. The retail price you see and pay for also includes shipping. It is an all-inclusive retail cost so there are no surprises and no hidden fees.
We do not offer gift cards on the Gratofy platform. Research tells us that over $1b is lost or wasted on gift card credit, and we know a lot of Australian businesses that could use a sliver of that money to do amazing things so, we don’t offer gift cards.
It’s so easy with Gratofy! When creating your gift campaign you have the option to send a gift to one person, or to upload a list or whole database of people you need to send gifts to. The Gratofy team also help our clients segment their lists and create collections for specific groups of employees or clients. Get in touch with us and we are always happy to help! clients@gratofy.com.au
You sure can! We give you the option to send to one person or send to many!
The way Gratofy works, is that you choose up to 5 gifts for your gift recipient to choose from. Gratofy holds the amount of money for the most expensive gift in your selections. When your gift recipient chooses their gift, if they have chosen a less expensive gift than the maximum, you will be refunded the difference in the price, minus any credit card fees.
You also only pay for the gifts that are chosen by your recipients, for example: if you create a gifting campaign for 20 people, and only 15 people choose a gift by the time your campaign ends, your credit card will only be charged the total retail price for the 15 gifts chosen, not 20.
Gratofy accepts all major credit and debit cards and if you are a corporate client and need to be invoiced or adhere to specific payment terms, please get in touch with the team at clients@gratofy.com.au and we’ll be happy to help!
Gratofy gives you the choice of the redemption period for how long people have to select their gift.
It could be one week, all the way up to four weeks!
If your gift recipient takes a little bit of time to choose their gift, Gratofy sends them periodic reminder emails all the way up to the last day.
If for whatever reason your gift recipient does not choose a gift within the redemption timeframe you have allocated, we deem this gift as expired and you will receive a full refund (minus any credit card fees)
No problems at all! You only need their name, email and phone number, we let your gift recipient tell us the most convenient place to send their gift! In this hybrid working environment, it might be their home, their office or somewhere else, which is why we let them decide!
Once a gift is chosen, it is sent out/dispatched to your gift recipient within 24-72 hours.
Please allow between 7-10 business days for delivery, however sometimes a little longer during peak postage times like, BFCM and Christmas.
We do our very best to ensure that gifts arrive in a very timely manner, but I’m sure everyone can understand that sometimes, this is out of our hands.
Just go to ‘View All Gifting Activity’ in your account and you’ll be able to see what they’ve chosen!
We love hearing from our gift givers! Sometimes the last thing they thought someone would pick is the very thing they choose! Which is why we love giving people the gift of choice!
Gratofy has taken numerous steps to ensure everyone’s email lands in their inbox, but unfortunately, sometimes there are firewalls that are out of our control. In which case, please ensure they check their junk or spam folder first as it may have landed there and if not, please contact us at hello@gratofy.com.au and we will be happy to help and sort it all out swiftly.
If your recipients require further details for the gift they’ve received through Gratofy for the Gifts and Benefits register, please get in touch at hello@gratofy.com.au
‘In the spirit of reconciliation Gratofy acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.’
