Our commitment to you
This Privacy Policy describes how we at Gratofy and its subsidiaries and affiliates (“Gratofy,” “us“, “we,” “our” and/or “Company“) handles the Personal Data (meaning any information which may potentially allow your identification with reasonable means) of our users (each, a “User” or “you“) who access, download, install, register, use or engage with our website or platform (the “Website” and “Platform,” respectively) or any other service we provide or make available online or offline including through customer support channels, and in-person promotional activities (collectively, the “Service(s)“).
The purpose of this Privacy Policy is to describe to you our practices with respect to collecting, using and disclosing your Personal Data when you use the Services. We encourage you to read this Privacy Policy carefully and use it to make informed decisions. By accessing or using the Services, you agree to the terms of this Privacy Policy and your continued access or use of the Services constitutes your ongoing agreement to the Privacy Policy. This Privacy Policy may change from time to time. Your continued use or access to the Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
With respect to the information that our enterprise customers collect from you and provide to us either directly or on their behalf (“Service Data”), we process such information only as a service provider/data processor on behalf of our customers in connection with their business. Our customers and vendors are the businesses that control the use of the Service Data and determine the purposes for which we process such information. Those customers and vendors are responsible for their own practices in collecting, using, and disclosing information they collect from you. To learn more about our customers’ and vendors’ use of your information and your rights that you may have over such information, please consult the privacy policy of the applicable company.
Grounds for data collection
When you use our Services (including, without limitation, when you sign up for an account), you consent to the collection, storage, use, disclosure and other uses of your Personal Data as described in this Privacy Policy.
We also rely on other lawful grounds for processing your Personal Data, namely: the performance of our contractual obligations towards you or whomever provides us with your information for your benefit (such as your employer, friends or family) (a “Gift Sender“), our legitimate interests in the provision of our Services including for administering our Website or Platform, for compliance with legal and regulatory obligations to which we are subject, and otherwise described herein. We may collect information that is not Personal Data (“Non-Personal Data”), including the following information: lawfully made available from federal, state, or local government records; collected by tracking technologies such as cookies; or from aggregate or de-identified information. Because Non-Personal Data does not personally identify you, we may collect, use, and disclose such information for any purpose permitted by law. In some instances, we may combine Non-Personal Data with Personal Data. If we combine any Non-Personal Data with Personal Data, the combined information will be treated by us as Personal Data.
Information we collect directly
In the course of using the Services, we may collect certain Personal Data to provide and improve the Services, to contact or identify you, to enable you to access certain parts of the Service or as otherwise indicated in this Privacy Policy.
We may collect the following Personal Data about you:
In other cases, we may receive some or all of these contact details from a Gift Sender, who has contracted with us to provide you with our Services.
Information we collect automatically
We, our service providers, or our third-party partners may also automatically collect information from a User when a User visits our Website, our Platform or otherwise use our Service. Such information may include:
Cross-Device Matching. We may now or in the future have the ability to match a User’s devices using the data collected, making educated predictions, and, in some cases, using deterministic data (e.g., unique identifiers) or other content across devices. We may then, subject to the limitations otherwise set forth in this Privacy Policy and applicable law, display targeted advertisements to you across your devices unless it is an Opted-Out Device (as defined below) as further described in YOUR CHOICES below.
How do we use the data we collect?
Data Protection
The following definitions apply in this clause:
“Agreed Purposes”: as required under this Agreement. Controller, data controller, processor, data processor, data subject, personal data, processing and appropriate technical and organisational measures: as set out in the Data Protection Legislation in force at the time. SG-110680-5-20-V1 Data Protection Legislation: Australian Data Protection Legislation and any other European Union legislation (if applicable) relating to personal data and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data (including, without limitation, the privacy of electronic communications); and the guidance and codes of practice issued by the relevant data protection or supervisory authority and applicable to a party.
“Permitted Recipients”: the parties to this Agreement, the employees of each party, any third parties engaged to perform obligations in connection with this Agreement.
“Shared Personal Data”: the personal data to be shared between the parties under this Agreement.
Shared Personal Data shall be confined to the following categories of information relevant to the following categories of data subject: customers of Products via the Retail Platform and personnel of either Party. The type of data shall relate to contact data, financial data and transaction data.
“Australian Data Protection Legislation”: all applicable data protection and privacy legislation in force from time to time in Australia including the General Data Protection Regulation ((EU) 2016/679); the Privacy Act 1988 (Cth) including the Australian Privacy Principles (apps);as amended.
Information and policy within this clause sets out the framework for the sharing of personal data between the parties as data controllers. Each party acknowledges that one party (the Data Discloser) will regularly disclose to the other party (the Data Recipient) Shared Personal Data collected by the Data Discloser for the Agreed Purposes.
Each party shall comply with all the obligations imposed on a controller under the Data Protection Legislation, and any material breach of the Data Protection Legislation by one party shall constitute a material breach of this Agreement.
Each party shall:
Each party shall assist the other in complying with all applicable requirements of the Data Protection Legislation. In particular, each party shall:
Each party shall indemnify the other against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs SG-110680-5- 20-V1 (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by the indemnified party arising out of or in connection with the breach of the Data Protection Legislation by the indemnifying party, its employees or agents, provided that the indemnified party gives to the indemnifier prompt notice of such claim, full information about the circumstances giving rise to it, reasonable assistance in dealing with the claim and sole authority to manage, defend and/or settle
With whom do we share your personal data?
Interest-based advertising
We may use information we collect (alone or in combination with information provided by third parties and service providers) to deliver targeted advertising (about us or other third party products and services) to you when you visit our Website or other websites.
Information about a User may be used in this process. For example, if you are searching for information on a particular product, we may use that information to cause an advertisement to appear on other websites you view with information on that product. We may, now or in the future, have the ability to engage in “crossdevice matching” to display targeted advertisements to you across browsers and devices (as described above).
To further clarify, we partner with third parties that collect information across various channels, including offline and online, for purposes of delivering more relevant advertising to you or your business. Our partners may place or recognise a cookie on your computer, device, or directly in our emails/communications, and we may share Personal Data with them if you have submitted such information to us, such as your name, postal address, email address, or device ID. Our partners use this information to recognise you across different channels and platforms, including but not limited to, computers, mobile devices, and Smart TVs, over time for advertising, analytics, attribution, and reporting purposes.
If you would like to opt out of these interest-based advertisements or “cross-device matching,” please see the section titled “YOUR CHOICES”, below.
How we protect your information
We have implemented administrative, technical, and physical safeguards designed to help prevent unauthorised access, use, or disclosure of your Personal Data. Your data is stored on secure servers and isn’t publicly available. We limit access of your information only to those employees, Providers and other third parties described in this Privacy Policy.
While we seek to protect your information to ensure that it is kept confidential, we cannot absolutely guarantee its security. You should be aware that there is always some risk involved in transmitting information over the internet. While we strive to protect your Personal Data, we cannot ensure or warrant the security and privacy of your Personal Data or other content you transmit using the Service, and you do so at your own risk.
Retention
We will retain your Personal Data for as long as necessary to provide our Services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing Personal Data, communications and anything else as required by applicable laws and regulations.
Your choices
We strive to offer you with choices about how information is used and shared. There are several ways in which you may opt out of the various programs and services we provide. Some of the ways in which you may opt out are described below.
Opting Out of Our Services. You may choose not to receive our promotional or marketing emails by clicking on the “unsubscribe” link in the emails that you receive from us, or by sending an unsubscribe request to us at unsubscribe@gratofy.com.au Please note that even if you unsubscribe, we may continue to send you servicerelated updates and notifications, or reply to your queries and feedback you provide us. We may also still use and share your Personal Data with third parties for non-marketing purposes (for example to fulfill your requests and orders, communicate with you and respond to your inquiries, etc.). In such cases, the companies with whom we share your Personal Data are authorised to use your Personal Data only as necessary to provide these non-marketing services.
Interest-Based Advertising Opt-Out. Third parties, such as ad networks, web analytics companies, and social networking platforms (some of whom are discussed elsewhere in this Privacy Policy), may collect information about your online activities over time and across our Website and other third-party online properties or services. These companies may use information about your visits to our Website and other sites, and general geographic information derived from your IP address, in order to provide advertisements about goods and services of interest to you. For more information about third-party advertisers and how to prevent them from using your information, please visit https://www.networkadvertising.org/choices/. This is a site offered by the Network Advertising Initiative (“NAI“) that includes information on how consumers can opt out from receiving interest-based advertising from some or all of NAI’s members. You can also visit https://www.aboutads.info/choices, which is a site offered by the Digital Advertising Alliance (“DAA“) that includes information on how consumers can opt out from receiving internet-based advertising from some or all of DAA’s participating companies. Opting out of interest-based advertising does not mean that you will no longer see any advertisements. Rather, you will still see advertisements that are general and not tailored to your specific interests and activities. Further, cookie-based opt-outs must be performed on each device and browser that you wish to have opted out. For example, if you have opted out on your computer browser, that opt-out will not necessarily be effective on your mobile device. In the event we are performing cross-device matching (as described above), once you have opted out on one device (“Opted-Out Device”), we will not use any new data from the Opted-Out Device to identify you on another device for interest-based advertising purposes and we will not use data from another device for interest-based advertising purposes on the Opted-Out Device. We enter into legal agreements ensuring an adequate level of data protection.
EU/UK/Switzerland Privacy Disclosures
EU/UK/Switzerland (collectively “EU+”) User Rights
The controller of all data collected by us through the Services is Gratofy Group Pty. Ltd. We may obtain Personal Data and other information about you through public sources and/or our third-party partners who help us provide our products and services to you. We may also obtain Personal Data from our customers in the form of Service Data. With respect to Service Data, our customers are the data controllers and we act as their data processor.
As an EU/UK/Switzerland resident, you may request to:
Please note that these rights pertain to EU/UK/Switzerland residents only, are not absolute, and may be subject to our own legitimate interests and regulatory requirements. A list of Supervisory Authorities is available here: https://edpb.europa.eu/about-edpb/board/members_en.
Data Subject Requests
If you are an EU/UK/ Switzerland resident, you have the right to access Personal Data we hold about you and to ask that your Personal Data be corrected, updated, or erased. You may also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, you may submit a request here.
Use of your Personal Data for marketing purposes
We strive to provide you with choices regarding certain Personal Data uses, particularly around marketing and advertising:
Users Outside the EU/UK/Switzerland – Some of the aforementioned rights are applicable in certain jurisdictions outside the EU/UK/Switzerland as well. Users residing outside the EU/UK/Switzerland are welcome to contact us for any questions or requests at the details below.
If you wish to exercise any of your rights or submit a request regarding your Personal Data processed by us, please refer to the contact information below.
Transfers of Data Outside of the EU, UK, and Switzerland
If you reside in the EU, UK, or Switzerland, please note that some data recipients may be located outside the EU, UK, or Switzerland. In such cases we will transfer your data only to such countries as approved by the European Commission and other applicable data protection authorities as providing an adequate level of data protection or enter into legal agreements ensuring an adequate level of data protection.
Our policy toward children
We understand the importance of protecting children’s privacy, especially in an online environment. Our Services are not designed for or directed at children under the age of 18 years old (“Minors”).
We do not knowingly collect Personal Data from Minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Data, he or she should contact us using the details provided below.
How to contact us
If you wish to exercise any of the aforementioned rights, or receive more information, please submit a request here, or contact us at privacy@gratofy.com.au or at the following mailing address:
Mailing address:
Gratofy Group Pty Ltd
10 Canning St
Brunswick East
Victoria, Australia 3057
We will make an effort to reply within a reasonable timeframe. Please feel free to reach out to us at any time.
EU Representative
Pursuant to Article 27 of the General Data Protection Regulation (GDPR), Gratofy has appointed European Data Protection Office (EDPO) as its GDPR Representative in the European Union. You can contact EDPO regarding matters pertaining to the GDPR by (i) using EDPO’s online request form: https://edpo.com/gdpr-datarequest/ or (ii) writing to EDPO at Avenue Huart Hamoir 71, 1030 Brussels, Belgium.
UK Representative
Pursuant to Article 27 of the UK GDPR, Gratofy has appointed EDPO UK Ltd as its UK GDPR representative in the UK. You can contact EDPO UK regarding matters pertaining to the UK GDPR by (i) using EDPO’s online request form: https://edpo.com/uk-gdpr-data-request/ or (ii) writing to EDPO UK at 8 Northumberland Avenue, London WC2N 5BY, United Kingdom.
Updates to this policy
This Privacy Policy is subject to changes from time to time, in our sole discretion. The most current version will always be posted on our Services (as reflected in the “Last Revised” heading). You are advised to check for updates regularly. All changes to this Privacy Policy are effective as of the stated “Last Revised” date, and your continued use of the Service after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.
‘In the spirit of reconciliation Gratofy acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.’